Returns and exchanges

1. LEGAL RIGHT TO WITHDRAW FROM THE PURCHASE

Subject to applicable law, if you are contracting as a consumer, you may withdraw from the order (except where the subject matter of the order is any of the products in respect of which the right of withdrawal is excluded in Clause .2 below) at any time within 14 working days from the date of delivery of your order.

In this case, you will be reimbursed the price paid for such products. You will be responsible for the direct costs of returning the product.

2. COMMON PROVISIONS

You shall not be entitled to withdraw from the Order for the supply of any of the following products:
▪ Personalised items

Your right to withdraw from the Order shall apply only to those products that are returned in the same condition in which you received them. Please return the item in or including its original packaging. It shall also include all instructions, documents and product packaging. No refund will be given if the product has been used beyond the mere opening of the product or if it has been damaged in any way, so you should be careful with the products while they are in your possession.

3. RETURNS OF DEFECTIVE PRODUCTS

In cases where you consider that at the time of delivery the product does not conform to what was stipulated in the Order, you should contact us immediately via our email: indicating the details of the product, as well as the damage it suffers, or by calling the number where we will tell you how to proceed.